Posts Tagged ‘leadership’

Training and Coaching for Inside Sales and Customer Service Staffs is Vital to Business Growth

When you are trying to grow your business during those first few years, the ability to turn prospects into customers and to keep customers satisfied with your products and services is MISSION CRITICAL.

However, some entreprenurs and small business owners may have a common misconception thinking their inside sales professionals and the customer service staffs also possess the same abilities and desires in keeping the business running and growing

Every sales trainer has heard the: “not in the budget” “we are not big enough for training and coaching” and “I am the sales manager-trainer” answers before and that type of response only makes me more committed to help them see the importance of investing some monetary resources into turning their operation into a successful and cohesive sales and service organization.

I have first-hand experience not thinking it was a necessary investment. As a result of a major business crisis for my sales organization in the mid-90s, I became convinced that sales and customer service training was needed to save the company. After finding that I needed to retool and retrain my staffs in order to weather the storm of losing our largest vendor, I had no alternative but to make a necessary monetary investment in trying to recover from this loss. In looking back at the results before and after the training, I see that I had made a HUGE mistake and probably lost significant revenues by not taking that step 5-8 years earlier.

The sales training that I chose was not appropriate for my team of “inside sales” account managers, but it was all I could find at the time. Without the convenience of the internet and websites, I had to rely on a referral from a business associate who gave me the name of the trainer and the program. The trainer tried to modify the program to address the needs of my company and ultimately it did help me to retool the entire sales and customer service team.

It was at that time that I decided that there was a lack of assessment and training programs that were targeted to the small inside sales team and small customer service staff — but these companies need that type of process training and coaching more than the Fortune 100 organizations.

As a small business owner, investigate the overview of training and coaching systems. Make sure they meet your appropriate needs and offer the following services: A comprehensive Assessment and Sales Training System for smaller inside sales organizations (2 – 20 Inside Sales Executives), an Assessment and Training for Inside Sales Managers and a complimentary coaching system for Customer Service Departments (3-10 CSRs).

Several training organizations have developed programs like these and they can be the best investment you make in your own company.

Some of the most well-known training programs demand months of training and high-ticket pricing. That is overkill for most businesses. The training should have elements of onsite training, follow up, and offer teleclass and teleseminars on an ongoing basis for brush up and advanced skills. Any program you choose should be able to assess if the sales and service teams to assure they are well-suited for their jobs. If they are – the training will be completed in less than 3 months with a minimum of disruption in the company.

Results are almost immediate. Proper assessment, training and ongoing coaching provide a way to set goals, develop a process, overcome fear of cold calling, a method of improving their vocal skill to make a greater first impression on those critical calls. Training organizatins should have additional modules as needed for more advanced training. The basis of successful programs are very simple: If you have a passion for sales, or the emotional empathy to be a great customer service representative, then any program you choose must provide the training and coaching to make your employees excel. For Business Owners, it is an opportunity to insure results and growth in revenue and satisfaction with customer service and support.

Melissa Vokoun
http://www.articlesbase.com/business-articles/training-and-coaching-for-inside-sales-and-customer-service-staffs-is-vital-to-business-growth-112039.html

Be the first to comment - What do you think?  Posted by mark - May 7, 2017 at 7:36 pm

Categories: Business Coaching   Tags: , , , , , , , , , , , , , , , , , , , , , , , , ,

Stressed Out? Here Are Some Great Ideas!

Everyone has a different trigger point for stress. Quite often, people are unsure of how to effectively deal with their stress. In this article you will learn some ways to help you better deal with excess stress and begin to live life more relaxed and stress-free.

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Be the first to comment - What do you think?  Posted by Gene Fink - April 8, 2017 at 3:50 am

Categories: Personal Motivation   Tags: , , , , , , , , , , , , , , , ,

Yonghan Budiyono – “the best business coach in the world”

http://www.actioncoach.com/yonghanbudiyono/
Yonghan shares how, as a business coach, he help business owners close the gap between where they are and where they want to be.

Duration : 0:4:43

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Be the first to comment - What do you think?  Posted by mark - January 30, 2017 at 11:15 pm

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Life Visioneers Teen Leadership Coaching Program

A few Life Coaching products I can recommend:

Life Visioneers Teen Leadership Coaching Program
Life Visioneers is an innovative online leadership and coaching program that equips teenagers with the tools they need for success. Delivered weekly, the membership features online video lessons, podcasts, talent showcases, interactive activities.
Life Visioneers Teen Leadership Coaching Program

The 6-Week Extreme Life Makeover.
Law of Attraction – Flood Your Life With Riches, Fulfill All Of Your Hearts Desires, And Start Living The Life Of Your Dreams – In Just 6 Weeks!
The 6-Week Extreme Life Makeover.

Be the first to comment - What do you think?  Posted by mark - January 29, 2017 at 10:53 pm

Categories: Life Coaching   Tags: , , , , ,

Ken Ingram Business Coach video from Memoriesfx

Ken Ingram is the founder and President of The Achievement Center Coaching in Montreal. His team and him train and coach business owners on sales, leadership, team development and strategic planning.

We are proud to have worked with Ken to produce this business profile video introducing Ken to his prospective clients.

Duration : 0:2:46

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Be the first to comment - What do you think?  Posted by mark - January 25, 2017 at 9:26 pm

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Marshall Goldsmith: The Best Leadership Advice You’ll Ever Get

Best-selling author and one of Forbes magazine’s top five business coaches provides more than just your average business coaching advice to Cisco partners at the 2009 Partner Summit in Boston.

Duration : 0:4:53

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Be the first to comment - What do you think?  Posted by mark - December 16, 2016 at 6:18 am

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Business Coach Emphasizes Soft Skills to Improve Performance

It’s not how smart you are; it’s how connected you are. The business coaching industry is increasingly looking at developments in the understanding of peak performance to help leaders and managers develop their skills. Valedictorians and technical experts are toppling from their pedestals as a large amount of research confirms a new formula for stardom in the workplace. The qualities of EQ, or one’s “emotional intelligence quotient,” turns out to be twice as important as IQ or technical expertise in determining who will succeed in the workplace.

Categorized as “soft skills,” the structure of the EQ powerhouse includes objective self-awareness, effective self-management, and the use of social/communication skills that help facilitate understanding and collaboration with others. In Working with Emotional Intelligence, author Daniel Goleman confirms the importance of EQ with an exhaustive review of research on top-ranked managers throughout the business world. Outcomes show conclusively that those with higher EQ consistently surpassed colleagues with deficits in “soft skills,” despite the presence of superior IQ and technical expertise among the latter.

Since these skills are not commonly addressed in formal education, their development is arbitrary for many. Fortunately, there are solutions. WealthBridge Connect, an elearning company that focuses on productivity solutions for businesses and entrepreneurs, focuses their training programs around EQ development in today’s workplace. Co-founder and Chief Learning Officer, Dr. J. Gregory Gillum, launched his personal journey of self-discovery through the coaching process, and it changed the course of his professional life. Recalling the moment of self-awareness, Gillum remembers looking at his business coach as he said, “I want to do what you do.” His coach responded, “Why don’t you?” Eight months later, Gillum became an entrepreneur in the coaching world. Prior to his role at WealthBridge Connect, Dr. Gillum served as the Chief Executive Officer of humanfusion, an award winning coaching and consulting firm that focused on leadership and management development.

Gillum’s mission as a business coach involves teaching the skills of EQ to individuals aspiring to realize their full potential. His ideas follow the findings of Goleman’s research: “If you can develop core competencies in this area, you will enhance your ability to rise in any organization.” Gillum’s unique approach to EQ training utilizes the integration of EQ into the four life domains, all of which are essential to success. Taken together, they encompass elements such as the organization of physical space, time management, effective focus, an objective awareness of strengths and limitations, and the cultivation of a sense of gratitude and accountability to the community and world at large. Gillum reports that as clients began to practice the disciplines within each domain, they experience a powerfully expanded sense of vision and possibility.

Gillum enthusiastically describes transformative outcomes with the coaching process. In addition to enhanced self-awareness and expanded vision, clients can anticipate dramatic increases in productivity. “I coached a group of realtors, and every top performer dramatically increased their productivity during the coaching process. One first-year real estate agent landed in the top 25 (of over 300) for her geographic area. She was astounded,” Gillum said. “I have had similar success with financial planners, small business owners and other entrepreneurs. Coaching has a dramatic impact on performance in any field.”

Gillum addresses the area of management with a technique he learned in the pharmaceutical industry called assimilation, an intervention designed for managers with work performance problems. The initial steps involve individual sessions with the manager and interviews with workplace associates who can provide additional perspective on the problem. The coaching strategy culminates in a powerful, live version of the 360 evaluation in which all parties involved in the problem assemble together. With the support of the coach, the manager must decide how to handle issues concerning employees and workplace issues. Gillum summarizes the benefits of this high-impact learning experience: “It creates public accountability and also requires everyone’s participation in getting to solutions. The manager’s performance improves, and the resulting ‘buy-in’ strengthens the sense of community.”

A critical part of the coaching experience is client behavioral assessment. To address this critical success factor, Gillum uses the Winslow Dynamics Profile (WDP), thought to be the gold standard of assessments by behavioral psychologists worldwide. WDP measures 24 critical traits, including the individual’s emotional intelligence. WealthBridge Connect is one of the few companies in the Midwest licensed to use the WDP.

Apart from his own passion for the work of WealthBridge Connect, Gillum is confident about the future of coaching. “Coaching is rapidly being legitimized in the business literature, as well as through personal and organizational validation with objective outcomes. Rapid changes in the workplace will necessitate the need for coaching as we move deeper into the information age, with knowledge workers becoming more in demand. The new work environment will require a visionary style of management, which gives employees permission to explore, question, and participate in the development of their own potential, and to contribute meaning and significance to the mission of their organizations.”

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Dr. Gillum is the Chief Learning Officer of WealthBridge Connect, Inc. As CLO, his primary role is managing the universe of information that WealthBridge members use to drive their business to new heights. He lives with his wife and two children on a farm in central Kentucky.

fishface50
http://www.articlesbase.com/leadership-articles/business-coach-emphasizes-soft-skills-to-improve-performance-674292.html

Be the first to comment - What do you think?  Posted by mark - October 22, 2016 at 7:13 am

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How_Great_I_Am.m4v

An absolutely outstanding video on personal motivation and never quitting, put together by Tony Robbins. I watch this every day, it motivates and inspires me, maybe it will do the same for you too!

Duration : 0:4:18

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Be the first to comment - What do you think?  Posted by mark - October 15, 2016 at 5:18 am

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Dr. Bob Wright talks about loss aversion and the need for coaching

At the More Life Training in Chicago, Illinois
March 19-21 2010

Duration : 0:1:9

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Be the first to comment - What do you think?  Posted by mark - June 12, 2016 at 3:40 am

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Small Business Coaching: Guilty of the Intent to Sell?

http://www.greatsmallbusinessadvice.com: It’s very rare that I meet a business owner who loves sales and selling. A while back, I was in that camp too, but now I love sales. Here’s one of the ways I eliminated sales anxiety. http://ow.ly/1BKx7

Duration : 0:2:54

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Be the first to comment - What do you think?  Posted by mark - March 13, 2016 at 6:51 am

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